iTAB RETURNS POLICY
Your Race experience is our key concern here at My Sporting Times and as such we want to ensure you are pleased with your iTAB purchase. We understand that iTABs will occasionally need to be replaced, for various reasons, and we will be happy to replace them when we are deemed to be at fault.
In the majority of instances your iTAB will be engraved using information we have received from you directly; or indirectly via the Race Director through the Registration Form you completed to enter the event. If the details on your iTAB are incorrect due to an error by My Sporting Times then we will replace it immediately. If we deem that your iTAB has been wrongly engraved due to incorrect data input on your behalf, we reserve the right to refuse a replacement. Please be fair with us and we will reciprocate.
My Sporting Times iTAB Refund Policy
Refunds will only be offered in exceptional circumstances and will be processed by us within 5 working days of our agreement to refund. Refunds can only be made to the original card of purchase. This does not affect your statutory rights.
Refunds should be requested within 28 days of the date of shipment; refunds not requested within this reasonable time frame will be refused. After 28 days all sales are considered final unless a fault occurs with the product. If you do wish to request a refund, simply email firstname.lastname@example.org quoting REFUND in the subject line of the email. Please detail the following information in the email and we will respond accordingly:
- Order number
- Name under which the order was placed
- Address to which the order was delivered
- Reason for requesting a refund
- Tell us if you’d prefer a refund or a replacement
My Sporting Times will only refund the price of the iTAB.